Tiago Gonçalves

Tiago Gonçalves

Ph.D. in Management
Invited Professor at ISEG
Integrated Research Member at ADVANCE/CSG - ISEG, ULisboa

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A list of all the posts and pages found on the site. For you robots out there is an XML version available for digesting as well.

Pages

About me

Posts

portfolio

publications

Psychosocial Conditions for Knowledge Sharing in Healthcare Research Centers: A Qualitative Comparative Analysis.

Published in ECKM 2019 20th European Conference on Knowledge Management 2 VOLS, 2019

Abstract

Knowledge sharing is a complex psychosocial phenomenon often considered the main component of knowledge management. The literature in the healthcare sector is shifting, adopting a people-centered approach while still struggling with old-fashioned managerial practices. Healthcare research centers are knowledge-intensive environments dealing with the fragmented nature of knowledge, therefore increasing the need of collaboration between scientific peers (Zhang et al., 2017). This study uses the social psychology approach of the Theory of Reasoned Action to examine the impact of psychosocial factors as antecedents of knowledge sharing between scientific peers in healthcare. We follow a qualitative design and use a sample of 150 healthcare researchers to study the relation among the perceptions of a social network, shared goals, social trust, and knowledge sharing. We use a fuzzy-set qualitative comparative analysis (fsQCA) to identify configurations that lead to the intention to share knowledge and its absence and to the knowledge sharing behavior and its absence. The findings show evidence of the proposed antecedents of the intention to share knowledge and their effect on knowledge sharing. Additionally, we offer and discuss configurations of causal conditions leading to the presence or absence of the intention to share knowledge and the knowledge sharing behavior considering tacit and explicit knowledge separately, aiming for a larger framework whose discussion can provide more insight of the phenomenon in the deployment of knowledge management practices. The theoretical contribution of this work is possible due to the methods used that adds to the literature in a unique and original way only possible by using fsQCA, since traditional quantitative statistical methods only offer a single estimated solution for each dependent variable and do not estimate solutions for the absence of variables (Rihoux and Ragin, 2009). The small sample size is considered as a limitation of the study.

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Psychosocial antecedents of knowledge sharing in healthcare research centers: a mixed-methods approach.

Published in Journal of Health Organization and Management, 2021

Abstract

Purpose

Literature addressing psychosocial factors’ relation with knowledge sharing in healthcare organizations is still scarce, being of extreme shortage in specific environments, such as healthcare research centers. This paper investigates the impact of psychosocial factors as antecedents of knowledge sharing between healthcare research peers in such environments.

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Individual and Organizational Conditions Leading to Quality of Care in Healthcare: A Fuzzy-Set Qualitative Comparative Analysis.

Published in Merits, 2021

Abstract

Quality of care is a complex performance measure of healthcare performance that considers the influence of several contributors. This study enlarges our understanding of how such influences occur. We analyze individual and organizational level characteristics that have a complex relationship with quality of care. We examine specific patterns that lead to both the presence and absence of quality of care using a fuzzy-set qualitative comparative analysis. Our data comes from an online survey of healthcare professionals from a Portuguese university hospital, namely nursing and medical professionals. Our results reveal that combinations of individual-level characteristics, such as the quality of social support among professional peers and the perceived robustness of social networks, contribute to perceptions of quality of care. In addition, the results indicate that combinations of organizational-level characteristics, such as the presence of ethical leadership and the awareness of knowledge management systems, also lead to perceptions of quality of care. The solutions leading to the presence and absence of quality of care are discussed. We conclude that managerial practices in the university hospital should foster informal communication and peer support, given how pervasive their influence is on quality of care, even in circumstances where ethical leadership and awareness of knowledge management systems are absent from the configurations. Additionally, we reveal combinations of both individual-level and organizational-level characteristics that generate the absence of such quality of care, and thus we alert managers for the need to fight such situations.

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Understanding the HRM systems double contribution to radical and incremental innovation in SMEs: A configurational approach.

Published in Journal of Economics and Management, 2022

Abstract

Aim/purpose – In this paper, we explore the contribution of Human Resource Manage-ment Systems (HRMS) to innovation in SMEs. We consider two HRMS with different orientations: Commitment HRMS (focusing on long-term career development to in-crease employees’ creativity) and Collaboration HRMS (focusing on the use of external human capital to achieve innovation). We believe that SMEs’ radical and incremental innovation follow different paths from a configurational perspective. We want to under-stand how the two HRMS influence radical and incremental innovation, consequently, we explore the contributions of Commitment HRMS and Collaboration HRMS. Design/methodology/approach – We apply a set-theoretic method, an analytic quanti-tative and qualitative technique to approach data – fuzzy-set Qualitative Comparative Analysis (fsQCA) – to test our models. We use a sample of 377 Portuguese SMEs from across industries. Findings – Results show there are two pathways that lead SMEs to high levels of incre-mental innovation and three alternative paths that originate high levels of radical innovation. By contrast, there are ways that lead to lower levels of incremental (two options) and radical innovation (three options). Research implications/limitations – We provide propositions for theory development on the contribution of HRMS to innovation. Managerial contributions regard the several options provided to SME managers in search of innovation. Limitations regard the lack of generalization power of results due to the cross-sectional nature of the work. However, the research design is replicable without restrictions. Originality/value/contribution – We suggest that SMEs’ radical and incremental inno-vation follow different paths from a configurational perspective. With this study, we contribute to showing the diversity of ways to reach higher innovation levels at SMEs, so that managers know the alternatives they have at their disposal. Additionally, we reveal the ways that lead to lower innovation levels at SMEs, so we alert managers to the undesired pathways they should be cautious about.

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I share, we Share? A Mixed-Method Analysis of Helping Behaviors, HRM Practices and Knowledge Sharing Behavior.

Published in European Conference on Knowledge Management, 2022

Abstract

Knowledge sharing represents a key process to create value in organizational environments that reflects a complex interplay of individual and organizational level factors. Driven and heavily reliant on individuals’ willingness to share with others, effective knowledge sharing behavior is fostered through organizational characteristics that can promote prosocial behaviors, such as structured Human Resources Management Practices (HRMP). Nevertheless, knowledge sharing represents an extra-role voluntary behavior that depends on individual intention to engage in altruistic behavior to help others. While several studies assess the mediation role of such helping behaviors (HB) between organizational conditions that can foster knowledge sharing, few studies explore the complex combination between HRMP and individual HB leading to knowledge sharing in organizations. Similarly, there is a lack of empirical evidence on how HRMP and HB can contribute to the absence of knowledge sharing. This study addresses such gaps by examining the impact of HRMP and altruistic HB as conditions leading to knowledge sharing in the service industry (n=130) using a mixed-methods approach. We follow a quantitative design, using a partial-least squares (PLS) analysis to explore the relationship between HRMP, HB and knowledge sharing. Then, we follow a qualitative design, using a fuzzy-set qualitative comparative approach (fsQCA) to identify complex configurations between HRMP, HB, age and education contributing to the presence and absence of knowledge sharing. Our quantitative findings find a positive relationship between both HRMP and HB leading to knowledge sharing behavior (KSB). Our qualitative findings present four alternative ways leading to knowledge sharing and corroborate the quantitative analysis. Additionally, qualitative results show four different configurations leading to the absence of knowledge sharing. We offer insight of the convergence of results, providing managerial approaches that can be used to promote KSB. Similarly, we recommend best practices to counter an absence of KSB given our methodological options and preventive practices insidethe scope of Human Resources Management (HRM).

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Knowledge hiding and knowledge hoarding: Using grounded theory for conceptual development.

Published in Online Journal of Applied Knowledge Management, 2022

Abstract

Knowledge hiding and knowledge hoarding define two organizational behaviors that integrate knowledge withholding related phenomena in organizations. Although recent literature presents efforts to conceptually differentiate knowledge hiding and knowledge hoarding, evidence shows that there are emerging gaps resulting from conceptual and empirical inconsistencies between the constructs. This paper addresses the need for theoretical and empirical clarification by developing on the use of Grounded Theory (GT) as a systematic methodology to expand knowledge on both phenomena. This work explores core characteristics and procedures related to GT that can support the pursuit of theoretical refinement behind knowledge hiding and knowledge hoarding as dimensions of knowledge withholding. It presents three philosophical rationales that can support knowledge hiding and knowledge hoarding conceptualization using Classic, Interpretivist and Constructivist GT. Specifically, it provides a conceptual framework that discusses concerns of the researcher, literature review processes, data collection methods, and data coding and analysis strategies that should be considered to ensure quality in GT research. Lastly, it discusses an integration of research using mixed methods GT to address quantitative concerns surrounding GT. This paper contributes to the theoretical and empirical development of knowledge hiding and knowledge hoarding related phenomena by suggesting research conducts and designs to support the usage of GT approaches in the study of both phenomena

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Clarifying knowledge withholding: A systematic literature review and future research agenda.

Published in Journal of Business Research, 2023

Abstract

Knowledge withholding (KW) is a relatively recent multidimensional construct in the knowledge management literature. A diverse and polymathic series of studies has aimed to understand the conceptual and empirical inconsistencies associated with KW. Based on a systematic literature review, in this paper, we examine and discuss theoretical backgrounds, antecedents, consequents, and methodological choices related to KW research by reviewing papers published between 2000 and 2021. Results show differences between KW-related constructs, namely knowledge hiding and knowledge hoarding, offering an integrative view of the phenomena. Findings clarify differences between KW constructs. This paper also offers insight into future research directions related to KW by elaborating on identified inconsistencies and gaps. Our work contributions include an overview and clarification of the KW research agenda, proposing a comprehensive analytic framework that aims to guide future research and serve practical implications.

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Validating Sustainable Career Indicators: A case Study in a European Energy Company

Published in Merits, 2023

Abstract

The literature on careers is rapidly evolving, presenting relevant academic developments. Considering the volatility of the environment and the workforce and the search for sustainability, a new research avenue concerning sustainable careers is emerging. Sustainable careers are regarded as a complex mental schema represented by experiences and continuity patterns grounded on individual subjective evaluations, such as happiness, health and productivity. According to conceptual models, these are fundamental individual indicators that allow the attainment of a sustainable career. By following this theoretical proposal, the work tests the conceptual model using proxies for its indicators (job satisfaction, well-being and organizational citizenship behavior). We validate the use of these proxies by performing association, variance, and cluster analysis on data coming from a survey conducted on employees of a European energy company. The results corroborate our hypotheses and support the choice of the selected proxies as adequate operationalization of the indicators. This study contributes to theory and practice alike by validating measures to represent each indicator and their association with sustainable careers. The study contributes to the development of research on sustainable careers by providing a set of measures that can be used to profit from an existing theoretical model and operationalize it in future studies exploring its contribution to several other variables. There are managerial implications that arise from our results and may help human resources managers contribute to the sustainable careers of their employees. We acknowledge the study’s limitations at the end of the paper and offer future directions for research.

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The role of ethical leadership and social networks in the promotion of workplace happiness and quality of care: A cross-sectional study

Published in The International Journal of Health Planning and Management, 2023

Abstract

This study examines the sequential effects of perceived ethical leaders and the strength of social networks among healthcare professionals on the perceived workplace happiness of healthcare professionals and its impacts on the quality of provided care. We conduct a partial least squares (PLS) analysis to estimate the relationship between the variables. Data comes from a survey conducted to 321 healthcare professionals with primary/direct contact with patients working at Portuguese hospitals. We use previously validated scales in the literature for measuring the variables; ethical leadership, social network in the context of the workplace; satisfaction, engagement, and commitment as proxies of workplace happiness, and, quality of care provided to patients (the outcome of the research model). Results show that ethical leadership positively influences social networks, workplace happiness, and quality of provided care. Social networks also have a positive relationship with workplace happiness and quality of provided care. Additionally, the workplace happiness of healthcare professionals positively influences the quality of provided care to patients. Our work addresses a diverse research gap regarding hospitals’ ethical and social environment and hospital performance. Specifically, the empirical operationalization of ethical leadership fights a literature gap in healthcare management. Moreover, we report evidence on the influence of antecedents, but also the performance consequences, of workplace happiness in healthcare environments. Our findings contribute to the literature while providing managerial implications for healthcare settings.

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Duality of the transactional psychological contract over motivation: A mixed-methods approach

Published in Quality & Quantity, 2023

Abstract

This paper examines whether individual perceptions of holding a transactional psychological contract are related to controlled and autonomous motivation. We use cross-sectional survey data from 104 staff employees of a multinational consultancy company operating in Portugal. To explore the relationship between transactional psychological contracts and two types of employee motivation, our work follows a combined quantitative-qualitative analysis. Quantitative data analysis follows a partial least squares modeling (PLS) method. Qualitative data analysis follows a fuzzy-set qualitative comparative approach (fsQCA). Quantitative findings show a moderate positive relationship between individuals who hold perceptions of transactional contracts and controlled motivation. In contrast, results show a negative relationship between transactional contracts and autonomous motivation. Qualitative findings triangulate and expand on the quantitative results by providing causal configurations leading to the presence and absence of both types of motivations. Additional demographic characteristics leading to the presence and absence of motivation are discussed, hinting at managerial consequences.

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Is knowledge liberating? The role of knowledge behaviors and competition on the workplace happiness of healthcare professionals

Published in Journal of Health Organization and Management, 2024

Abstract

Purpose The purpose of this paper is to highlight the joint impact of competitive culture and knowledge behaviors (sharing, hoarding and hiding) on workplace happiness among healthcare professionals. It addresses a literature gap that critiques the development of happiness programs in healthcare that overlook organizational, social and economic dynamics. The study is based on the Social Exchange Theory, the Conservation of Resources Theory and the principles of Positive Psychology.

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Knowledge systems, behaviours and organizational tasks for hospital effectiveness: mixed effects on quality of care

Published in Journal of Organizational Effectiveness: People and Performance, 2024

Abstract

Purpose The healthcare sector relies on knowledge management systems to improve knowledge flows and effectively capture, leverage and share knowledge with several organizational stakeholders. However, knowledge as a resource represents a social construct that involves additional managerial complexities and challenges, including undesirable knowledge behaviours. The aim of the current study is to provide insight on how knowledge management systems, knowledge hoarding, knowledge hiding and task conflict shape the quality of care provided by hospitals. We propose and test an original revealing model.

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Knowledge and culture influences on quality of care: a mixed methods approach

Published in International Journal of Information Management, 2024

Abstract

Concerns about the quality of care provided to patients have been recently revisited in the healthcare management literature, driven by the aftermath of the COVID-19 pandemic. Quality of care is a complex measure of healthcare performance that relies on optimizing healthcare knowledge. Knowledge management initiatives and practices in healthcare remain difficult to implement and develop – presenting a managerial challenge that must coexist in a competitive environment. This paper aims to study the contribution of knowledge-management systems, knowledge-sharing behavior, and competitive culture to the quality of care provided to patients. We use a mixed-methods approach to explore a research model in a sequence of two studies. Research data comes from a sample of 323 healthcare professionals in Portuguese healthcare organizations. Quantitative results show that both knowledge-management systems and a competitive culture positively influence the quality of care. Results also show a positive influence of knowledge-sharing behavior on the quality of care. Complementarily, qualitative results reveal two configurations leading to quality of care. The first highlights the role of knowledge-management systems alone as sufficient to provide quality of care. A second configuration involves cumulative contributions of competitive culture and individual knowledge sharing, leading to quality of care. Theoretical and practical implications are discussed, and a model for quality of care creation is offered. Limitations are acknowledged and future work directions are presented.

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talks

teaching

Invited Assistant Professor

Assistant Professor, ISEG - Lisbon School of Management and Economics, Universidade de Lisboa, 2022

I have been an invited assistant professor since 2022, and I prepare and deliver lectures and class related activities in a range of subjects. I also develop material and coursework that includes case studies; study support materials; individual assessments; groups assessments and grade the students accordingly.

Invited Speaker

Invited Speaker, ISEG - Lisbon School of Management and Economics, Universidade de Lisboa, 2022

I was invited to lecture on Knowledge Management theories.

Invited Speaker

Invited Speaker, ISEG - Lisbon School of Management and Economics, Universidade de Lisboa, 2022

I was invited to lecture on Counterproductive knowledge behaviours.

Professor/Trainer

Assistant Professor, Erasmus Blended Intensive Program (BIP) 2023, 2023

Professor and Trainer for the International Project of an Erasmus Intensive Program developed to stimulate the use of interactive learning environments (AIA) in university training in the field of Human Resource Management and Development. Specifically, a training intervention designed for university students on the subject of human resource management practices using an innovative AIA, developed through the System Dynamics (SD) methodology by the SD group of the DEMS Department of UNIPA. Developed and delivered Lessons, Exercises and Simulations through an Interactive Learning Environment, Frontal Lessons, Business Case Studies, Debriefing, Group Discussion.

Invited Speaker

Invited Speaker, ISEG - Lisbon School of Management and Economics, Universidade de Lisboa, 2023

I was invited to lecture on Knowledge Management theories.

Invited Speaker

Invited Speaker, ISEG - Lisbon School of Management and Economics, Universidade de Lisboa, 2023

I was invited to lecture on Counterproductive knowledge behaviours.